We live our values of love, integrity, faith and encouragement with our clients and each other. Our commitments and dedication to service extends not only to our customers, but to staff and suppliers who work with us and share our vision. Advocacy is a way of life here. We care about the people we work with, we care about the people we serve, and we’re purposeful and passionate about what we do.
Our unique education mandate is called the Advocate Learning Initiative. It is focused on providing the education, training and human resource assistance we all need to make our workplaces great. Because we believe engaged and loyal employees are assets and they need to be nurtured and protected.
Please contact our Human Resources department to discuss the possibility of joining our team of well trained specialists. We are rigorous in our hiring process and we invite you to participate.
Advocate continues to grow and transform with the demands of both its clients and employees. Currently we are seeking individuals for the position of Personal Lines Customer Service Representative and Lead Receptionist. For more information contact Char Heaman at cheaman@advocateinsurancegroup.ca
Job Title: Personal Lines Customer Service Representative Department: Sales and Service Qualifications: Ontario RIBO Licensed
Principle Purpose of Job:
This position requires a high degree of public contact as well as some administrative work using automated systems and Insurance related software programs. This environment is fast paced and challenges you to multi-task. Team members in this position are required to respond to client inquires, a variety of requests and to work on resolving insurance related problems. An ability to work well both over the phone and face to face with the clients is a necessary skill. The ideal candidate will be able to manage interruptions while being able to maintain their priorities, complete their tasks, follow up on their commitments and work with a high degree of professionalism, integrity and hospitality. Working interdependently with other team members is key to the success of our service department as well as a requirement. Attention to detail, accuracy, efficiency and excellent written and oral communication skills are needed for this role. If you want a challenging and rewarding position that supports the company vision to provide exceptional customer service, this role may be perfect for you!
Job Title: Lead Receptionist Department: Administration Qualifications: Highly Professional manner and appearance, hospitable, multi-task, relates well to people committed to excellence. Experience handling a multi - line phone an asset.
Principle Purpose of Job:
This individual will be the first point of contact for Advocate visitors and guests. A strong ability to deal with a challenging environment while staying focused on the task is key. Works well with a wide variety of people. Adapts to changing needs. Commitment to direct calls accurately and ability to discern the needs of both the clients requiring assistance as well as the team members in the office. The ideal candidate will know how to be both welcoming and direct as needed. Must be able to work as team with the secondary receptionist while at times working independently managing the phones and visitors independently. Flexibility and adaptability are skills needed to succeed in this dynamic role. If you love working in an environment rich with variety, want a challenge, and understand the importance that this role holds in any organization then contact us for more details. This is not an ideal position for someone looking for an entry level role, rather it is suited to the individual passionate about being an "ambassador" for Advocate Insurance Group and sees themselves filling this position on a longer term basis.
