Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

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  • "Advocate Insurance has been a part of my family for as long as I can remember. They are always very helpful and quick to respond to my questions. I highly recommend the team at Advocate for all your insurance needs!"

    - A. Smyth
  • "With two children becoming drivers at the same time, Advocate was very patient with all the changes being made. I always tell people to go to Advocate and they've never been disappointed."

    - K. Crane
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski
  • "Advocate Insurance is always quick to respond to questions. My contact Lena is very knowledgeable and always willing to help out. I would highly recommend Advocate to anyone, I live near London and have been a loyal customer since I got my first car. Thank you for all you do."

    - V. Lincoln
  • "I have been a client of the Advocate Group for a number of years and have always received top notch service!"

    - D. MacDougall
  • "Every interaction I've had with Advocate has been easy and comfortable. From requesting a quote to changing information, working with Advocate is always painless!"

    - M. Martin
  • "The team at Advocate Insurance Group always handles my insurance professionally and in a timely manner. Any time I've had a claim or purchased a new vehicle, the process dealing with them for my insurance was a stress-free experience."

    - M. Slack
  • "I have been with Advocate insurance for almost a decade. I have not found better rates or better customer service anywhere else. The staff are extremely helpful, knowledgeable, and kind. I have, and will continue to, recommend Advocate to my friends and family."

    - I. Morrison
  • "I have been with Advocate Insurance since I got my first apartment 26 years ago, and have always had great service. Even though I am no longer in in the Kitchener-Waterloo area I still use them for them for all my insurance needs."

    - C. Johnson
  • "When I contacted Advocate, they always promptly answered any questions I had and offered the lowest rates. They were able to get my policy number up and running faster than I could have dreamed of. It was a seamless and convenient experience for me, not to mention that they genuinely care. That's why I chose Advocate."

    - K. Wilson