Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

View Map Use Contact Form

  • "I have been dealing with Advocate before it was Advocate. I think this year it has been 30 years and I have never had any issues. Ellen was my first contact and to this day she has still gone out of her way to assist me or find someone to answer my questions. Thank you to Advocate and the team!"

    - B. Tuckett
  • "Advocate has been great for our business. Annual renewal is smooth and easy. Their friendly and personal service is second to none, and their skill set and expertise instills confidence that we are getting the best deal."

    - S. Dunn
  • "Linda is extremely considerate, compassionate and provides a level of service that is rare in this day and age. She is a true professional and a fantastic representative for the Advocate Group! Thank you for the great service!"

    - D. MacDougall
  • "I have been with Advocate insurance for almost a decade. I have not found better rates or better customer service anywhere else. The staff are extremely helpful, knowledgeable, and kind. I have, and will continue to, recommend Advocate to my friends and family."

    - I. Morrison
  • "I was referred to Advocate Insurance by a friend/home caregiver. They were easy to work with and explained everything clearly. They also are great at knowing what kind of daycare insurance I need for running a home daycare. I now recommend Advocate Insurance to everyone I talk to."

    - C. Goga
  • "With two children becoming drivers at the same time, Advocate was very patient with all the changes being made. I always tell people to go to Advocate and they've never been disappointed."

    - K. Crane
  • "Advocate Insurance is always quick to respond to questions. My contact Lena is very knowledgeable and always willing to help out. I would highly recommend Advocate to anyone, I live near London and have been a loyal customer since I got my first car. Thank you for all you do."

    - V. Lincoln
  • "My husband recently was involved in a 'fender-bender’ and was deemed not at fault. However, our car suffered considerable damage. Advocate Insurance Group handled our claim quickly and to our complete satisfaction. What could have been a difficult situation was stress-free."

    - J. Anthony
  • "My Advocate contact Sarah is so amazing. She is friendly, she emails me changes in my policy before I receive them in the mail, she provides a heads up with explanation every time and has been patient and lovely in assisting us with all of our insurance needs. Best brokerage we have ever dealt with!"

    - M. Marleau
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski