Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

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  • "We were with the same insurance company for over 20 years, assuming that we were getting the best bang for our buck until we got a quote from Advocate. We saved a considerable amount of money on the insurance and our liability coverage was substantially higher."

    - S. Hunter
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski
  • "My husband recently was involved in a 'fender-bender’ and was deemed not at fault. However, our car suffered considerable damage. Advocate Insurance Group handled our claim quickly and to our complete satisfaction. What could have been a difficult situation was stress-free."

    - J. Anthony
  • "After a car accident, I was treated very well by Advocate's Personal Recovery Coordinator Linda. I am a happy customer and have referred many others to try Advocate as their brokerage of choice."

    - D. Kalinowski
  • "Advocate Insurance has been a part of my family for as long as I can remember. They are always very helpful and quick to respond to my questions. I highly recommend the team at Advocate for all your insurance needs!"

    - A. Smyth
  • "The team at Advocate Insurance Group always handles my insurance professionally and in a timely manner. Any time I've had a claim or purchased a new vehicle, the process dealing with them for my insurance was a stress-free experience."

    - M. Slack
  • "Being in the service business myself I have found that dealing with Advocate has been tremendous and I would highly recommend them to anybody. Their service and customer satisfaction has been A1. If you want the best, choose Advocate!"

    - G. Wilson
  • "Advocate has been great for our business. Annual renewal is smooth and easy. Their friendly and personal service is second to none, and their skill set and expertise instills confidence that we are getting the best deal."

    - S. Dunn
  • "Advocate has been serving me for nearly ten years now. Bill is always friendly and helpful when it comes to any of my questions or concerns about my policy. I am not an insurance expert, that's why it's nice to have a friendly, knowledgeable broker to turn to!"

    - T. Cole
  • "With two children becoming drivers at the same time, Advocate was very patient with all the changes being made. I always tell people to go to Advocate and they've never been disappointed."

    - K. Crane