Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

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  • "I have been with Advocate insurance for almost a decade. I have not found better rates or better customer service anywhere else. The staff are extremely helpful, knowledgeable, and kind. I have, and will continue to, recommend Advocate to my friends and family."

    - I. Morrison
  • "Advocate Insurance is always quick to respond to questions. My contact Lena is very knowledgeable and always willing to help out. I would highly recommend Advocate to anyone, I live near London and have been a loyal customer since I got my first car. Thank you for all you do."

    - V. Lincoln
  • "Advocate has been serving me for nearly ten years now. Bill is always friendly and helpful when it comes to any of my questions or concerns about my policy. I am not an insurance expert, that's why it's nice to have a friendly, knowledgeable broker to turn to!"

    - T. Cole
  • "After a car accident, I was treated very well by Advocate's Personal Recovery Coordinator Linda. I am a happy customer and have referred many others to try Advocate as their brokerage of choice."

    - D. Kalinowski
  • "I was referred to Advocate Insurance by a friend/home caregiver. They were easy to work with and explained everything clearly. They also are great at knowing what kind of daycare insurance I need for running a home daycare. I now recommend Advocate Insurance to everyone I talk to."

    - C. Goga
  • "Being in the service business myself I have found that dealing with Advocate has been tremendous and I would highly recommend them to anybody. Their service and customer satisfaction has been A1. If you want the best, choose Advocate!"

    - G. Wilson
  • "With two children becoming drivers at the same time, Advocate was very patient with all the changes being made. I always tell people to go to Advocate and they've never been disappointed."

    - K. Crane
  • "We were with the same insurance company for over 20 years, assuming that we were getting the best bang for our buck until we got a quote from Advocate. We saved a considerable amount of money on the insurance and our liability coverage was substantially higher."

    - S. Hunter
  • "Linda is extremely considerate, compassionate and provides a level of service that is rare in this day and age. She is a true professional and a fantastic representative for the Advocate Group! Thank you for the great service!"

    - D. MacDougall
  • "Advocate has been great for our business. Annual renewal is smooth and easy. Their friendly and personal service is second to none, and their skill set and expertise instills confidence that we are getting the best deal."

    - S. Dunn