Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

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  • "Linda is extremely considerate, compassionate and provides a level of service that is rare in this day and age. She is a true professional and a fantastic representative for the Advocate Group! Thank you for the great service!"

    - D. MacDougall
  • "My husband recently was involved in a 'fender-bender’ and was deemed not at fault. However, our car suffered considerable damage. Advocate Insurance Group handled our claim quickly and to our complete satisfaction. What could have been a difficult situation was stress-free."

    - J. Anthony
  • "Every interaction I've had with Advocate has been easy and comfortable. From requesting a quote to changing information, working with Advocate is always painless!"

    - M. Martin
  • "Advocate Insurance has been a part of my family for as long as I can remember. They are always very helpful and quick to respond to my questions. I highly recommend the team at Advocate for all your insurance needs!"

    - A. Smyth
  • "I have been with Advocate insurance for almost a decade. I have not found better rates or better customer service anywhere else. The staff are extremely helpful, knowledgeable, and kind. I have, and will continue to, recommend Advocate to my friends and family."

    - I. Morrison
  • "Advocate Insurance is always quick to respond to questions. My contact Lena is very knowledgeable and always willing to help out. I would highly recommend Advocate to anyone, I live near London and have been a loyal customer since I got my first car. Thank you for all you do."

    - V. Lincoln
  • "Great personalized service, always very responsive to questions. I have been a customer since I bought my first car and have continued dealing with Advocate for all of my insurance needs."

    - H. Restoule
  • "After a car accident, I was treated very well by Advocate's Personal Recovery Coordinator Linda. I am a happy customer and have referred many others to try Advocate as their brokerage of choice."

    - D. Kalinowski
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski
  • "I was referred to Advocate Insurance by a friend/home caregiver. They were easy to work with and explained everything clearly. They also are great at knowing what kind of daycare insurance I need for running a home daycare. I now recommend Advocate Insurance to everyone I talk to."

    - C. Goga