Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

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  • "Advocate has been serving me for nearly ten years now. Bill is always friendly and helpful when it comes to any of my questions or concerns about my policy. I am not an insurance expert, that's why it's nice to have a friendly, knowledgeable broker to turn to!"

    - T. Cole
  • "The team at Advocate Insurance Group always handles my insurance professionally and in a timely manner. Any time I've had a claim or purchased a new vehicle, the process dealing with them for my insurance was a stress-free experience."

    - M. Slack
  • "After a car accident, I was treated very well by Advocate's Personal Recovery Coordinator Linda. I am a happy customer and have referred many others to try Advocate as their brokerage of choice."

    - D. Kalinowski
  • "My husband recently was involved in a 'fender-bender’ and was deemed not at fault. However, our car suffered considerable damage. Advocate Insurance Group handled our claim quickly and to our complete satisfaction. What could have been a difficult situation was stress-free."

    - J. Anthony
  • "When I contacted Advocate, they always promptly answered any questions I had and offered the lowest rates. They were able to get my policy number up and running faster than I could have dreamed of. It was a seamless and convenient experience for me, not to mention that they genuinely care. That's why I chose Advocate."

    - K. Wilson
  • "I have been a client of the Advocate Group for a number of years and have always received top notch service!"

    - D. MacDougall
  • "I have been with Advocate Insurance since I got my first apartment 26 years ago, and have always had great service. Even though I am no longer in in the Kitchener-Waterloo area I still use them for them for all my insurance needs."

    - C. Johnson
  • "We have recommended Advocate to many of our friends and family and anyone who got a quote also switched companies. Customer service is also excellent and I have and will recommend them again and again."

    - S. Hunter
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski
  • "Advocate has been great for our business. Annual renewal is smooth and easy. Their friendly and personal service is second to none, and their skill set and expertise instills confidence that we are getting the best deal."

    - S. Dunn