Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

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  • "Every interaction I've had with Advocate has been easy and comfortable. From requesting a quote to changing information, working with Advocate is always painless!"

    - M. Martin
  • "I have been with Advocate Insurance since I got my first apartment 26 years ago, and have always had great service. Even though I am no longer in in the Kitchener-Waterloo area I still use them for them for all my insurance needs."

    - C. Johnson
  • "I was referred to Advocate Insurance by a friend/home caregiver. They were easy to work with and explained everything clearly. They also are great at knowing what kind of daycare insurance I need for running a home daycare. I now recommend Advocate Insurance to everyone I talk to."

    - C. Goga
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski
  • "I have been with Advocate insurance for almost a decade. I have not found better rates or better customer service anywhere else. The staff are extremely helpful, knowledgeable, and kind. I have, and will continue to, recommend Advocate to my friends and family."

    - I. Morrison
  • "I have been dealing with Advocate before it was Advocate. I think this year it has been 30 years and I have never had any issues. Ellen was my first contact and to this day she has still gone out of her way to assist me or find someone to answer my questions. Thank you to Advocate and the team!"

    - B. Tuckett
  • "Advocate has been serving me for nearly ten years now. Bill is always friendly and helpful when it comes to any of my questions or concerns about my policy. I am not an insurance expert, that's why it's nice to have a friendly, knowledgeable broker to turn to!"

    - T. Cole
  • "My Advocate contact Sarah is so amazing. She is friendly, she emails me changes in my policy before I receive them in the mail, she provides a heads up with explanation every time and has been patient and lovely in assisting us with all of our insurance needs. Best brokerage we have ever dealt with!"

    - M. Marleau
  • "We have recommended Advocate to many of our friends and family and anyone who got a quote also switched companies. Customer service is also excellent and I have and will recommend them again and again."

    - S. Hunter
  • "Advocate has been great for our business. Annual renewal is smooth and easy. Their friendly and personal service is second to none, and their skill set and expertise instills confidence that we are getting the best deal."

    - S. Dunn