Claims

Claims – Your Personal Recovery Co-ordinator (PRC)

After having a loss or claim most people are unsure about what to do. How will their claim be handled? What should they do next? What documentation will be required?  We recognize that there is often a difference in understanding and expectations between you and the insurance company.  We call this the gap.

Know that in the event of a loss, Advocate will be there for you.  Our PRC team is our most shining example of how we have chosen to stand in the gap with you, helping you each step of the way. We are dedicated to alleviating the stress and confusion created at the time of a loss by being with you to navigate your claim from beginning to end. You won’t find this specialized service anywhere else. This is just one of the many advantages of being an Advocate client.

File A Claim

Call our 24/7 toll free claims number, or visit us in person:

1-888-278-7584

4275 King Street East, Suite 300
Kitchener, Ontario N2P 2E9

Located beside the Brick Furniture Store in the Deer Ridge Plaza

View Map Use Contact Form

  • "With two children becoming drivers at the same time, Advocate was very patient with all the changes being made. I always tell people to go to Advocate and they've never been disappointed."

    - K. Crane
  • "Advocate Insurance is always quick to respond to questions. My contact Lena is very knowledgeable and always willing to help out. I would highly recommend Advocate to anyone, I live near London and have been a loyal customer since I got my first car. Thank you for all you do."

    - V. Lincoln
  • "Linda is extremely considerate, compassionate and provides a level of service that is rare in this day and age. She is a true professional and a fantastic representative for the Advocate Group! Thank you for the great service!"

    - D. MacDougall
  • "We have recommended Advocate to many of our friends and family and anyone who got a quote also switched companies. Customer service is also excellent and I have and will recommend them again and again."

    - S. Hunter
  • "I have been dealing with Advocate before it was Advocate. I think this year it has been 30 years and I have never had any issues. Ellen was my first contact and to this day she has still gone out of her way to assist me or find someone to answer my questions. Thank you to Advocate and the team!"

    - B. Tuckett
  • "Advocate has been great for our business. Annual renewal is smooth and easy. Their friendly and personal service is second to none, and their skill set and expertise instills confidence that we are getting the best deal."

    - S. Dunn
  • "I consider Advocate my insurance family. I always feel welcome and appreciated whether it be purchasing new insurance, changing existing insurance or simply obtaining clarification on a specific matter."

    - D. Kalinowski
  • "When I contacted Advocate, they always promptly answered any questions I had and offered the lowest rates. They were able to get my policy number up and running faster than I could have dreamed of. It was a seamless and convenient experience for me, not to mention that they genuinely care. That's why I chose Advocate."

    - K. Wilson
  • "The team at Advocate Insurance Group always handles my insurance professionally and in a timely manner. Any time I've had a claim or purchased a new vehicle, the process dealing with them for my insurance was a stress-free experience."

    - M. Slack
  • "Every interaction I've had with Advocate has been easy and comfortable. From requesting a quote to changing information, working with Advocate is always painless!"

    - M. Martin